Privacy Policy

1. Our Commitment to Your Privacy

Verity Advisory Pty Ltd (we, us, our) is committed to protecting the privacy of your personal information and handling it in an open and transparent manner.

This Privacy Policy explains how we collect, use, disclose and manage personal information that we collect through this website or directly from you, including personal information collected as part of our legal obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act).

Please read this Privacy Policy carefully. If you have any questions, you may contact us using the details at the end of this policy.

By providing us with your personal information, you acknowledge that you have had sufficient opportunity to access and review this Privacy Policy and that you understand how your personal information will be handled.

You are not required to provide personal information to us. However, if you choose not to do so, this may affect your ability to use this website or access certain products or services. Where identity information is required for the purposes of our AML/CTF obligations, we may be unable to provide certain services if that information is not provided.

2. Personal Information We Collect

The personal information we collect depends on how you interact with us and may include:

• your name
• contact details such as email address and phone number
• information you submit through website enquiry forms
• information you provide during communications with us
• where required for identification and regulatory compliance: date of birth, residential address, identification documents or verification results and, for entity clients, details of beneficial owners, trustees, directors and controlling parties

If we receive personal information about you from a third party, we will handle that information in accordance with this Privacy Policy and applicable privacy laws.

3. How We Collect Personal Information

We may collect personal information in a number of ways, including when you:

• visit or browse our website
• submit an enquiry or contact us
• subscribe to updates or communications
• engage us to provide professional services, including during client onboarding and throughout the course of an engagement
• complete an identity verification process as required under our AML/CTF obligations
• otherwise interact with us online or directly

4. Use of Personal Information

We collect and use personal information for purposes reasonably necessary for our business operations, including to:

• contact and communicate with you
• respond to enquiries and provide requested information
• provide our products and services
• maintain internal records
• improve our website and services
• provide marketing or informational communications where permitted by law
• comply with our legal and regulatory obligations, including our obligations as a reporting entity under the AML/CTF Act

We will only use personal information for the purpose for which it was collected, or for a related purpose that you would reasonably expect, unless otherwise required or permitted by law.

5. Disclosure of Personal Information

We may disclose personal information, where reasonably necessary or lawfully authorised, to relevant professional advisers, financial institutions, insurers, investment providers, related service entities, contractors, technology and cloud service providers, identity-verification providers, and regulators. The recipients depend on your engagement and the services requested.

Overseas recipients

Some of our technology providers and contractors may access or process information outside Australia. We assess applicable cross-border privacy requirements when personal information is disclosed to overseas recipients.

6. Cookies and Tracking Technologies

This website may use cookies, pixels, analytics tools and similar tracking technologies to operate the website, analyse website traffic, improve functionality, personalise content and support marketing activities.

Cookies are small data files stored on your device when you visit a website. They allow the website to recognise your device and remember certain information about your visit.

Information collected through cookies and tracking technologies may include your IP address, browser type, device information, pages visited, time spent on pages and referring websites. This information is generally collected in an aggregated or anonymised form, however in some cases it may constitute personal information.

Some cookies and tracking technologies used on this website may be provided by third-party service providers, such as analytics or marketing platforms. These third parties may collect and process information in accordance with their own privacy policies.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the website.

Where required by law or platform requirements, we will provide notice of, or seek consent for, the use of cookies and tracking technologies through this website, including via a cookie banner or similar mechanism.

7. Direct Marketing

We may use your personal information to send you marketing or promotional communications where permitted by law.

You may opt out of receiving marketing communications at any time by using the unsubscribe facility in the communication or by contacting us using the details below.

8. Access to and Correction of Personal Information

Access

You may request access to the personal information we hold about you, subject to certain exceptions under the Privacy Act 1988 (Cth). An administrative fee may be payable for providing access. We may refuse access where permitted by law.

Please note that certain identity verification records collected under the AML/CTF Act are subject to specific retention and access obligations under that Act, which may affect your rights of access in relation to that information.

Correction

If you believe that personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us. We rely in part on individuals to keep their information up to date. We will respond to requests for correction within a reasonable time and take reasonable steps to correct the information where appropriate.

9. Storage, Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No method of transmission or storage can be guaranteed completely secure.

Retention periods vary according to the type of information and applicable taxation, financial services, corporate, privacy and AML/CTF obligations. For example, customer due diligence records under the AML/CTF regime may need to be kept for seven years after the business relationship ends. Particular transaction records can have different retention starting points.

When digital identity verification is used, the information collected, any biometric processing, provider arrangements and retention practices depend on the verification method. We will provide relevant collection information for the method used, including any consent requirements. Please use our nominated secure channel for identity and confidential documents.

10. AML/CTF Identity Verification

Australia's AML/CTF regime applies to specified designated services, including certain professional services from 1 July 2026. The requirements depend on the work performed, rather than applying automatically to every tax return, BAS or bookkeeping engagement.

Where required, we may collect and verify identification, entity and beneficial ownership details and other information relevant to the engagement. The checks and verification methods depend on applicable law, the services provided and the assessed risk. Qualifying existing customers may benefit from pre-commencement transitional provisions, although further checks may be required in particular circumstances.

Specified information may need to be reported to AUSTRAC under the law. Restrictions on disclosure of certain reporting information apply where disclosure would or could reasonably be expected to prejudice an investigation. For further details, see our AML/CTF identity verification page.

11. Complaints About Privacy

If you believe that we have breached the Australian Privacy Principles or this Privacy Policy, you may make a complaint by contacting us using the details below.

We will review and respond to privacy complaints within a reasonable time and take appropriate steps to address any issues identified.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by publishing an updated version on our website. The updated policy will take effect from the date of publication.

13. Contact Us

If you have any questions, requests or complaints relating to privacy, please contact:

Verity Advisory Pty Ltd
Email: info@verityadvisory.com.au